In a time of possible conflict, there are really three options. 

1. Avoid it (not a good choice)

2. Jump in with boxing gloves ready (again, not a good choice), or 

3. Go in to the discussion with a level head and open mind (yep, this is the best one).

 If you are looking for ways to help – not avoid arguments – but to lessen the emotion of the conversation so the work of communication and resolution can actually start – download this resource!